Last updated on December 14, 2024.
At Mara Specialist Hospital, we are committed to protecting the privacy and confidentiality of our patients, visitors, and all users of our services. This Privacy Policy outlines how we collect, use, store, and safeguard personal and medical information in compliance with applicable laws and regulations.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, date of birth, and identification documents.
- Medical Information: Health history, treatment records, diagnostic results, and other related details.
- Financial Information: Payment details, insurance information, and billing data.
- Digital Information: Data collected via our website or patient portals, such as IP addresses or cookies, for online services.
2. How We Use Your Information
The information we collect is used for:
- Providing medical care and treatment.
- Scheduling and managing appointments.
- Billing, payment processing, and insurance claims.
- Communicating with patients and their families.
- Improving our services and managing hospital operations.
- Complying with legal and regulatory requirements.
3. Sharing of Information
We may share your information only under the following circumstances:
- With healthcare providers involved in your treatment.
- With insurance companies or payment processors to facilitate billing.
- With regulatory bodies or legal entities, if required by law.
- With third-party service providers who assist us in hospital operations (under strict confidentiality agreements).
We do not sell, rent, or share personal information with third parties for marketing purposes.
4. Protecting Your Information
We take all reasonable measures to ensure the security of your personal and medical data. These measures include:
- Secure electronic record-keeping systems.
- Encryption and secure access protocols.
- Regular staff training on data protection and privacy policies.
- Strict physical and electronic controls to prevent unauthorized access.
5. Your Rights
You have the following rights regarding your information:
- Access: Request access to your medical or personal records.
- Correction: Request corrections to any inaccuracies in your records.
- Restriction: Request restrictions on how your information is used or shared.
- Objection: Withdraw consent to use your information for non-essential purposes.
To exercise these rights, please contact our Privacy Officer using the details below.
6. Retention of Information
We retain medical and personal information as required by law or as necessary to fulfill the purposes outlined in this policy. Records no longer required are securely destroyed in compliance with applicable regulations.
7. Updates to This Policy
Mara Specialist Hospital reserves the right to update this Privacy Policy to reflect changes in legal requirements or hospital practices. Changes will be communicated through our website or posted at the hospital.
Contact Information
For questions, concerns, or requests regarding your privacy, please contact:
Privacy Officer
Mara Specialist Hospital
[info@maraspecialisthospital.com]
We are committed to safeguarding your privacy and ensuring that your trust in us is upheld. Thank you for choosing Mara Specialist Hospital.